Dashboard (EN-US)

What is the dashboard?

The ClearVox Nexxt dashboard is every ClearVox user's home page where the user has access to, for example, his menu, chat environment, contacts, voicemail, call recordings and calls at a glance. For this, the user can optionally add so-called 'Widgets' to his dashboard.

Menu

You can open the menu by pressing click. If you want to leave the menu open, click the at the top of the menu bar.

Profile

In the menu bar, click on the context menu to the right of your username.

Status

Select 'status' to change your status. There are 4 available status settings out of a total of 6 status variants. You can choose from 'Available', 'Absent', 'Busy', 'Do not disturb' and 'Working elsewhere'. The 6th status is 'Busy', a status you cannot set. Immediately below it, you can enter a status text. Using this status text, you can optionally briefly and powerfully explain why you have chosen the status in question. For example, you select 'Absent' with the status text 'Meeting with Janssen BV'.

Change

Click on 'Profile' to change your profile settings. You can change your personal details, password and language here. You can also upload and customise a profile picture (passport photo) here.

We advise you to complete your profile as fully as possible. This enhances the social aspect of the ClearVox Nexxt user environment.

CONTACT

Under the 'CONTACT PERSON' tab, you can view the data displayed on your own digital business card. To edit this data, click on the context menu in the blue bar at the top right and select 'Edit contact'. This will exit the current page. Read more about contacts hier.

API

Under the 'API' tab, you will find your own API tasks and QR code. Among other things, this QR code is used to automatically set up the ClearVox Nexxt Smartphone App, but can be used in the future to link other third-party applications to ClearVox Nexxt.

Settings

In the menu bar, click on the context menu to the right of your username and choose 'Settings.

User settings

Here you can set whether the menu bar remains unfolded by default or slides back into the right-hand side of your screen after exiting.

Recording settings

If you have 'Record phone calls by default' set to 'On', all your phone calls will be recorded. If you select 'Inherit, the setting used by an administrator is always activated.
If you set 'Can *3 use to start/stop call recording?' to 'On', a call recording by *3 can be stopped temporarily or completely. If you select 'Inherit, the setting used by an administrator is always activated.
It is also possible to deactivate both options completely.

Phone settings

The option 'Can use 'Direct answer'?' allows you to turn 'Directed call pick-up' on or off. You also have the option to select 'Inherit', which takes over the setting made by the administrator.

Phone control settings

These settings determine which phone should be used for phone control and whether Click2dial actions should be answered automatically (for Mitel 6xxxi and other brands that Alert-Info Header "info=alert-autoanswer" support). If you enable "auto answer", your phone will switch to hands-free or headset mode depending on the phone setting when you click a phone number in the ClearVox Nexxt web interface.

Logout

In the menu bar, click on the context menu to the right of your username and choose 'Log out'.

Widgets

Using the button at the top right of your dashboard, you can add so-called widgets. After adding each widget, you can set or remove it via the context menu at the top right of the widget itself. "Go to component" takes you to the full page of the respective component. Some widgets also have a larger version.

We currently offer the following widgets:

My conversations

A compact view of all your most recent calls.

Contacts

Here you can display contacts with a specific label.

Queue

An overview of the employees logged into a specific queue. You can also see here whether the employee is available, how many calls they have answered and their average call time. You can also open the wallboard of the respective queue from the context menu.

Call recording

Here your most recent call recordings.

Routers

These widgets allow you to switch one or more route links. Click the box or check mark in front of the circuit name to switch it.

Video stream

Here you can display the video stream of an IP door intercom or IP camera. The prerequisite is that the relevant camera supports JPEG or MJEG. (More info Deurintercoms)

Voicemail

Here you can listen to the most recent voicemail messages.

Analytics widget.

The analytics widget is available to all users who are allowed to see their own call history. In the widget settings, you can specify what you want the widget to show.

It is of course possible to place the widget multiple times on your dashboard. The widget is designed to display live data and updates the statistic it displays within 1 minute after a conversation has finished.

Chat

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